Legacy software may have been perfect for the company when it was initially purchased, but by holding onto the old software, business owners are not saving money. In fact, they’re likely wasting quite a bit of money, turning potential customers away, and experiencing other issues without even realizing it. Some of the hidden costs of maintaining old legacy software include the following.
Don’t Use Mobile Capabilities
Mobile devices play a huge part in everyone’s lives today. Legacy software designed many years ago is often not capable of using mobile devices or being used on them, as this wasn’t something that they could plan for before mobile devices were common. Not being able to take advantage of mobile capabilities, however, means they don’t offer the productivity they should.
Provide a Poor User Experience
If the software can’t take advantage of connections with today’s apps and ways to keep in touch with customers, employees and customers will have a poor experience with it. Older software, for instance, might not allow for chatting with customers. Those customers who don’t want to talk on the phone or who don’t have time to be on hold may have a poor experience because they can’t contact the company in a way that’s convenient.
Unable to Scale the Software
Older software likely can’t be scaled the way newer software can. It may be impossible to expand or incredibly costly. If the software can’t scale automatically, it’s likely that the company will need to hire a developer to make adjustments to the software. In some cases, these adjustments can’t be made, so the company cannot scale up with the old software at all. When it does work, it’s expensive to do.
Companies will only provide security updates for software for a certain number of years. While that number of years does vary, eventually, the software isn’t going to receive any more updates. That means that any security vulnerabilities won’t be caught and patched, so it’s more likely that a security breach will happen at some point. Security breaches are incredibly expensive to deal with, if the business can come back from it, and if a breach does happen, the company is going to need to pay for their software to be upgraded or to purchase newer, more secure software to use.
Costs to Maintain and Use
With older software, there may not be as many options for maintenance anymore. The business may have to hire a developer to provide any maintenance needed, as the company behind the software doesn’t provide automatic updates anymore. Whenever maintenance is needed, it’s going to be expensive to do since there aren’t as many experts who can handle the job.
Using and maintaining old legacy software is often more expensive than business owners may realize. However, there is a solution that can help them get rid of the legacy software and save money in the future. A custom software solution can be far more cost-effective and will provide a number of other benefits, like improved user experience, that can help businesses thrive.